Do you offer multiple Trading Account Types with different trading conditions?
We offer multiple account types, each created to suit the needs, preferences and strategies of every trader.
Discover our accounts on our Trading Account Types page.
Get help with your account or browse answers on specific markets and products.
Do you offer multiple Trading Account Types with different trading conditions?
We offer multiple account types, each created to suit the needs, preferences and strategies of every trader.
Discover our accounts on our Trading Account Types page.
Do you offer fixed or variable spreads?
FXGT.com offers variable or floating spreads, as low as 0 pips! That means that the difference between the buy and sell values can change, resulting in more flexible trading conditions.
You can visit our Trading Account Types page for the minimum spreads for each account type, and our Markets section to check the spread for specific assets.
What financial instruments do you offer?
We offer 10 different asset classes: Forex, Crypto Pairs, Synthetic Crypto Pairs, Precious Metals, Energies, Indices, the GTi12 Index, Stocks, DeFi Tokens and NFTs.
You can check the instruments available per account type on the Trading Account Types and Markets section of our website.
Do you charge commission on trading accounts?
There are no commissions on the Mini, Standard+, Crypto Max and PRO accounts.
Trading with raw spreads on the ECN account is subject to competitive commissions charged separately, offering an advantage to scalpers and short-term traders.
The commissions charged on the ECN account are as follows:
Up to $6 round-turn for Forex Pairs
Up to $5 round-turn for Precious Metals
0.1% round-turn on all Crypto Asset Classes
For more details, view the ECN instruments and their specifications under the Markets section of our website. You can also visit the Trading Account Types page on our website for more information regarding our account types.
If I receive a bonus can I use it as margin? Can I lose it?
Thanks to our promotions you can use bonuses as margin, since they are granted as trading credits. Therefore, it is possible to lose your bonus, with no need to refund it.
Do you allow netting or hedging?
We do not allow netting, nonetheless we allow hedging as long as it is within the same trading account.
Hedging is a trading strategy, where you can take an opposite position in the same or a highly correlated market, as a way of limiting and managing the risk exposure of an investment.
What are your trading hours?
You can trade Cryptos 24/7. Forex, Indices, Precious Metals, Energies and Stocks are available for trading 24/5 (all weekdays except weekends).
For more details, please visit the Trading hours section of our website.
What time zone is your MetaTrader Trading server?
Our server time zone is GMT+3.
Where is your MetaTrader trading server located?
Our trading server is located in London (UK).
What is your execution model?
We offer Market Execution on all our tradable assets.
What is your average execution speed?
Our average speed of execution is 120 milliseconds from the moment that your order reaches our trading server. Some delays can be expected, which are out of our control, due to distance between your trading platform and our trading server.
For the fastest speed available, you can access our exclusive VPS Sponsorship service. For more information you can visit this page.
Do you provide API trading?
We do not offer API trading.
When I place any type of order, can you guarantee that I will receive the requested price?
Thanks to our liquidity aggregation engine and our top tier liquidity providers, we are able to provide our clients with competitive pricing and fast execution.
Our priority is to provide you with the best possible price in the market. During volatile market conditions, however, orders might be executed at a different price to protect you from extreme losses.
Please note that all Crypto orders are executed based on the available volume size (lots) displayed in the Depth of Market. This means that your requested price is always the Top of Book (TOB)/Layer 1 price, and the order might be executed at a weighted average price.
What is Depth of Market?
We use our liquidity aggregation engine to absorb market and trading data from various execution venues (liquidity providers that are willing to accept orders at different sizes with no rejections), to provide 100% executable prices.
Once the aggregation takes place, Depth of Market displays bid and ask prices at different levels which are available for execution with specific volume sizes (lots).
Once you place an order on a Crypto pair, depending on the requested volume, your order will be filled at the available price for each level (weighted average price).
For more information on calculating Depth of Market, you can visit this page.
How can I see Depth of Market?
There are two ways you can check the Depth of Market through your trading platform:
a. From the ‘Market Watch’ window, simply right click on a specific symbol and right click to find the ‘Depth of Market’ in the pop-up menu.
b. Drag and drop the instrument of your choice onto the chart area, then right click within the chart area, and select ‘Depth of Market’ on the pop-up menu.
Prices highlighted in red represent the Ask Prices and lower prices highlighted in blue represent the Bid Prices.
For more information on calculating Depth of Market, you can visit this page.
What is a Partial Close and how can I use it?
You can choose to partially close a position. So if you open a position with a volume of 10 USDJPY, you can close a portion of that volume. For example, you can close 3 lots and leave a volume of 7 lots open.
You can do this by double clicking on an open position. Under the 'Volume' field you can override that with the desired volume you wish to close, and click on the Close button highlighted in yellow.
Do you allow News Trading?
Yes, we allow News Trading, so you can follow important economic data releases to take advantage of high volatility markets!
Do you allow scalping?
Yes, we allow scalping, so you can hold your trades open for a short time to yield quick profits..
How can I calculate the required margin?
For Forex Pairs, it is calculated as follows:
Lot Size * Contract Size / Leverage or * Margin %.
The result is always in the instrument's currency.
For Metals, Energies, Equity Indices and Stocks it is calculated as follows:
Lot Size * Contract Size * Opening Price / Leverage or * Margin %.
The result is always in the instrument's currency.
Please note that leverage applies to all instruments. This means you must calculate each tier separately and sum up the results.
For more details, you can visit this page.
What are margin level and free margin, and how do I calculate them?
Margin level is the ratio between equity and used margin. Here is how you can calculate it:
Margin Level = (Equity/Margin) * 100
Free margin is the amount of money you can use to open new positions, or to maintain open positions. This is how you can calculate it:
Free Margin = Equity - Margin
Why does my trade always open with a negative amount?
This is due to the applied spreads. If you open a buy position, the closing price is the bid (lower than your opening price), and if you open a sell position, the closing price is the ask (higher than your opening price).
Is the Multiple Close By function allowed?
The ‘Multiple Close By’ function is not allowed.
What are pending orders and how can I set them?
A pending order is an instruction you can set manually or via an Expert Advisor (EA) to buy or sell an instrument at a pre-defined price. When the price is reached, the order will be automatically triggered, opening a position at market price.
There are different types of pending orders:
Buy limit is an order to open a buy position at a future ask price.
It must be set lower than the current price
Buy stop is an order to open a buy position at a future ask price.
It must be set higher than the current price.
Sell limit is an order to open a sell position at a future bid price.
It must be set higher than the current price.
Sell stop is an order to open a sell position at a future bid price.
It must be set lower than the current price.
Buy stop limit combines the two first types being a stop order for placing buy limit. As soon as the future ask price reaches the indicated stop level indicated, a buy limit order will be placed at the level, specified in the stop limit price field. A stop level is set above the current ask price, while the stop limit price is set below the stop level.
Sell stop limit is a stop order for placing sell limit. As soon as the future bid price reaches the indicated stop level, a sell limit order will be placed at the level, specified in the stop limit price field. A stop level is set below the current bid price, while the stop limit price is set above the stop level.
You can set a pending order by opening a new order window and selecting Type: Pending Order under the Symbol, and then selecting the type of pending order you wish to place.
Please note that there is a minimum point distance when you set pending orders. For more details, you can visit the Markets section in our website, or under the Market Watch window - Specification in your trading platform.
What is a margin call and when is it triggered?
A margin call is a warning that the trader’s equity is reaching the minimum level required to maintain current open positions.
The margin call level varies across account types, and regions. For more details, you can visit our Trading Account Types page.
What does the message 'Trade Context Busy' mean?
This happens when you give the platform an extra instruction before the previous one is complete. It can happen when you click the same instruction multiple times, or when you use an EA that is hyperactive. In such cases, you will receive the above message informing you to wait until your previous action is complete.
Why do I get an 'Invalid S/L or T/P error message when I try to place an order?
There are a number of reasons this may happen.
Why do I get 'not enough money' error messages?
If you receive this message, then it means that you do not have enough free margin or your margin level is below 200%.
You can see the margin requirements in the Markets section of our website. Please note that these tend to vary between account types, and differ depending on the clients' region.
What should I do if there is a problem with a specific trade?
You can always check our Resource Center for help. In case you cannot find what you are looking for, you can always contact our Support Team through 24/7 live chat or via email at [email protected].
Are trading accounts automatically archived at any point?
Yes, MT5/MT4 trading accounts are automatically archived after 30 days of inactivity and zero balance. You will be given the option to create a new MT5/MT4 account once you deposit funds in your preferred currency.
Why are some instruments greyed-out in the Market Watch?
If an instrument is greyed-out in the Market Watch it means that it is currently not available for trading because its trading sessions are closed.
Is the Close By function allowed?
The Close By function is not allowed.
How can I open a new position?
On the trading platform, right click on the symbol of your choice in the Market Watch window and select New Order.
You can also double click on the instrument, or drag and drop the instrument of your choice on the trading platform, and use one-click trading.
How can I close a position?
On the trading platform, right click and select ‘Close Position’ or double click on the trade you wish to close from the pop-up menu.
What is stop loss and how do I set it up?
Stop loss is a limit order you can place if you want your previously open position to close automatically when a specified price is reached with a loss.
Stop loss is a good way to minimize losses and protect your equity from extreme market movements. If your position is Buy, you can set your stop loss at a lower bid price than the current bid price. If your position is Sell, then you can set your stop loss at a higher ask price than the current ask price.
You can set stop loss within the order window before opening a position, or you can modify an existing position by right clicking on an order and selecting Modify or Delete.
Please note that there is a minimum point distance for setting stop loss. You can view our Limit & Stop levels in the Markets section of our website, or under the Market Watch window - Specification.
What is a take profit order and how can I set it up?
A take profit order is a pending order assigned to an open position, to automatically close the position if the price of the asset reaches a pre-set level.
You can set up take profit orders within the order window before opening a position, or you can modify an existing position by right clicking on an order and selecting Modify or Delete.
Please note that there is a minimum point distance when you set take profit. For more details, you can visit the Trading Account Types page on our website, or the Market Watch window - Specification, in your trading platform.
What is a point and how do I calculate its value?
A point is the smallest possible price change.
For example 1 point on EURUSD with 5 decimals is 0.00001. This is how you can calculate the point value:
1 Lot of EURUSD
0.00001 * 100,000 (Contract Size) = 1 USD
Why is my take profit, stop loss or pending order not triggered? The chart shows that it reached the specified price.
The price displayed on the chart is the bid, so the triggered price was based on the bid price.
On buy positions, your stop loss and take profit orders will be triggered at bid price.
On sell positions, your stop loss and take profit orders will be triggered at ask price.
As for pending orders, buy pending orders (buy limit and buy stop) will be triggered at ask price. Sell pending orders (sell limit, sell stop) will be triggered at bid price.
Where can I see the minimum and maximum size that I can trade for each instrument?
You can view the contract sizes of each instrument by right-clicking on a specific symbol in the Market Watch, selecting Specification and then scrolling until you find the ‘Minimal’ and ‘Maximal’ volumes. The acceptable trades are between the minimum and maximum levels.
You can also view the different contract sizes and other account type specifications under the Trading Account Types page of our website.
What is a trailing stop, and how can I set it up?
A trailing stop is a stop order based on a predefined number of pips/points away from the current market price. This will automatically trail your stop loss as the market moves in your favor, allowing you to manage your risk exposure.
If the market moves against you by the predefined number of pips/points, then a market order will be triggered and the stop order will be activated, closing your open position.
You can set up a trailing stop by right clicking on an open position and selecting Trailing Stop and then Custom. A new pop up window will appear, requesting to specify the Trailing Stop Level in points. Then click OK.
Please note that there is a minimum point distance when you set up trailing stop. Stop out levels tend to vary between trading account types, and differ based on the clients' region. You can refer to our Trading Account Types page, or in your trading platform under the Market Watch window - Specification, for more details.
What is stop out and at when is it triggered?
Stop out happens when a margin level % is reached. This happens when you have insufficient funds to support your open positions and liquidation (closing positions) begins.
The system closes positions, starting from the ones that have the highest loss until your equity (or margin level %) becomes higher than the stop out level %.
Stop out and margin call levels tend to vary between trading account types, and differ based on the clients' region. You can refer to our Trading Account Types page for more details.
What are limit and stop levels?
Limit and stop levels are the distance in points from the current market price, where it is not allowed to place a Stop Loss, Take Profit and Pending Orders commands.
When you attempt to place an order within these limits, you will receive an 'Invalid Stops' message.
Do you offer multiple Trading Account Types with different trading conditions?
We offer multiple account types, each created to suit the needs, preferences and strategies of every trader.
Discover our accounts on our Trading Account Types page.
Do you offer fixed or variable spreads?
FXGT.com offers variable or floating spreads, as low as 0 pips! That means that the difference between the buy and sell values can change, resulting in more flexible trading conditions.
You can visit our Trading Account Types page for the minimum spreads for each account type, and our Markets section to check the spread for specific assets.
What financial instruments do you offer?
We offer 10 different asset classes: Forex, Crypto Pairs, Synthetic Crypto Pairs, Precious Metals, Energies, Indices, the GTi12 Index, Stocks, DeFi Tokens and NFTs.
You can check the instruments available per account type on the Trading Account Types and Markets section of our website.
Do you charge commission on trading accounts?
There are no commissions on the Mini, Standard+, Crypto Max and PRO accounts.
Trading with raw spreads on the ECN account is subject to competitive commissions charged separately, offering an advantage to scalpers and short-term traders.
The commissions charged on the ECN account are as follows:
Up to $6 round-turn for Forex Pairs
Up to $5 round-turn for Precious Metals
0.1% round-turn on all Crypto Asset Classes
For more details, view the ECN instruments and their specifications under the Markets section of our website. You can also visit the Trading Account Types page on our website for more information regarding our account types.
If I receive a bonus can I use it as margin? Can I lose it?
Thanks to our promotions you can use bonuses as margin, since they are granted as trading credits. Therefore, it is possible to lose your bonus, with no need to refund it.
Do you allow netting or hedging?
We do not allow netting, nonetheless we allow hedging as long as it is within the same trading account.
Hedging is a trading strategy, where you can take an opposite position in the same or a highly correlated market, as a way of limiting and managing the risk exposure of an investment.
What are your trading hours?
You can trade Cryptos 24/7. Forex, Indices, Precious Metals, Energies and Stocks are available for trading 24/5 (all weekdays except weekends).
For more details, please visit the Trading hours section of our website.
What time zone is your MetaTrader Trading server?
Our server time zone is GMT+3.
Where is your MetaTrader trading server located?
Our trading server is located in London (UK).
What is your execution model?
We offer Market Execution on all our tradable assets.
What is your average execution speed?
Our average speed of execution is 120 milliseconds from the moment that your order reaches our trading server. Some delays can be expected, which are out of our control, due to distance between your trading platform and our trading server.
For the fastest speed available, you can access our exclusive VPS Sponsorship service. For more information you can visit this page.
Do you provide API trading?
We do not offer API trading.
When I place any type of order, can you guarantee that I will receive the requested price?
Thanks to our liquidity aggregation engine and our top tier liquidity providers, we are able to provide our clients with competitive pricing and fast execution.
Our priority is to provide you with the best possible price in the market. During volatile market conditions, however, orders might be executed at a different price to protect you from extreme losses.
Please note that all Crypto orders are executed based on the available volume size (lots) displayed in the Depth of Market. This means that your requested price is always the Top of Book (TOB)/Layer 1 price, and the order might be executed at a weighted average price.
What is Depth of Market?
We use our liquidity aggregation engine to absorb market and trading data from various execution venues (liquidity providers that are willing to accept orders at different sizes with no rejections), to provide 100% executable prices.
Once the aggregation takes place, Depth of Market displays bid and ask prices at different levels which are available for execution with specific volume sizes (lots).
Once you place an order on a Crypto pair, depending on the requested volume, your order will be filled at the available price for each level (weighted average price).
For more information on calculating Depth of Market, you can visit this page.
How can I see Depth of Market?
There are two ways you can check the Depth of Market through your trading platform:
a. From the ‘Market Watch’ window, simply right click on a specific symbol and right click to find the ‘Depth of Market’ in the pop-up menu.
b. Drag and drop the instrument of your choice onto the chart area, then right click within the chart area, and select ‘Depth of Market’ on the pop-up menu.
Prices highlighted in red represent the Ask Prices and lower prices highlighted in blue represent the Bid Prices.
For more information on calculating Depth of Market, you can visit this page.
What is a Partial Close and how can I use it?
You can choose to partially close a position. So if you open a position with a volume of 10 USDJPY, you can close a portion of that volume. For example, you can close 3 lots and leave a volume of 7 lots open.
You can do this by double clicking on an open position. Under the 'Volume' field you can override that with the desired volume you wish to close, and click on the Close button highlighted in yellow.
Do you allow News Trading?
Yes, we allow News Trading, so you can follow important economic data releases to take advantage of high volatility markets!
Do you allow scalping?
Yes, we allow scalping, so you can hold your trades open for a short time to yield quick profits..
How can I calculate the required margin?
For Forex Pairs, it is calculated as follows:
Lot Size * Contract Size / Leverage or * Margin %.
The result is always in the instrument's currency.
For Metals, Energies, Equity Indices and Stocks it is calculated as follows:
Lot Size * Contract Size * Opening Price / Leverage or * Margin %.
The result is always in the instrument's currency.
Please note that leverage applies to all instruments. This means you must calculate each tier separately and sum up the results.
For more details, you can visit this page.
What are margin level and free margin, and how do I calculate them?
Margin level is the ratio between equity and used margin. Here is how you can calculate it:
Margin Level = (Equity/Margin) * 100
Free margin is the amount of money you can use to open new positions, or to maintain open positions. This is how you can calculate it:
Free Margin = Equity - Margin
Why does my trade always open with a negative amount?
This is due to the applied spreads. If you open a buy position, the closing price is the bid (lower than your opening price), and if you open a sell position, the closing price is the ask (higher than your opening price).
Is the Multiple Close By function allowed?
The ‘Multiple Close By’ function is not allowed.
What are pending orders and how can I set them?
A pending order is an instruction you can set manually or via an Expert Advisor (EA) to buy or sell an instrument at a pre-defined price. When the price is reached, the order will be automatically triggered, opening a position at market price.
There are different types of pending orders:
Buy limit is an order to open a buy position at a future ask price.
It must be set lower than the current price
Buy stop is an order to open a buy position at a future ask price.
It must be set higher than the current price.
Sell limit is an order to open a sell position at a future bid price.
It must be set higher than the current price.
Sell stop is an order to open a sell position at a future bid price.
It must be set lower than the current price.
Buy stop limit combines the two first types being a stop order for placing buy limit. As soon as the future ask price reaches the indicated stop level indicated, a buy limit order will be placed at the level, specified in the stop limit price field. A stop level is set above the current ask price, while the stop limit price is set below the stop level.
Sell stop limit is a stop order for placing sell limit. As soon as the future bid price reaches the indicated stop level, a sell limit order will be placed at the level, specified in the stop limit price field. A stop level is set below the current bid price, while the stop limit price is set above the stop level.
You can set a pending order by opening a new order window and selecting Type: Pending Order under the Symbol, and then selecting the type of pending order you wish to place.
Please note that there is a minimum point distance when you set pending orders. For more details, you can visit the Markets section in our website, or under the Market Watch window - Specification in your trading platform.
What is a margin call and when is it triggered?
A margin call is a warning that the trader’s equity is reaching the minimum level required to maintain current open positions.
The margin call level varies across account types, and regions. For more details, you can visit our Trading Account Types page.
What does the message 'Trade Context Busy' mean?
This happens when you give the platform an extra instruction before the previous one is complete. It can happen when you click the same instruction multiple times, or when you use an EA that is hyperactive. In such cases, you will receive the above message informing you to wait until your previous action is complete.
Why do I get an 'Invalid S/L or T/P error message when I try to place an order?
There are a number of reasons this may happen.
Why do I get 'not enough money' error messages?
If you receive this message, then it means that you do not have enough free margin or your margin level is below 200%.
You can see the margin requirements in the Markets section of our website. Please note that these tend to vary between account types, and differ depending on the clients' region.
What should I do if there is a problem with a specific trade?
You can always check our Resource Center for help. In case you cannot find what you are looking for, you can always contact our Support Team through 24/7 live chat or via email at [email protected].
Are trading accounts automatically archived at any point?
Yes, MT5/MT4 trading accounts are automatically archived after 30 days of inactivity and zero balance. You will be given the option to create a new MT5/MT4 account once you deposit funds in your preferred currency.
Why are some instruments greyed-out in the Market Watch?
If an instrument is greyed-out in the Market Watch it means that it is currently not available for trading because its trading sessions are closed.
Is the Close By function allowed?
The Close By function is not allowed.
How can I open a new position?
On the trading platform, right click on the symbol of your choice in the Market Watch window and select New Order.
You can also double click on the instrument, or drag and drop the instrument of your choice on the trading platform, and use one-click trading.
How can I close a position?
On the trading platform, right click and select ‘Close Position’ or double click on the trade you wish to close from the pop-up menu.
What is stop loss and how do I set it up?
Stop loss is a limit order you can place if you want your previously open position to close automatically when a specified price is reached with a loss.
Stop loss is a good way to minimize losses and protect your equity from extreme market movements. If your position is Buy, you can set your stop loss at a lower bid price than the current bid price. If your position is Sell, then you can set your stop loss at a higher ask price than the current ask price.
You can set stop loss within the order window before opening a position, or you can modify an existing position by right clicking on an order and selecting Modify or Delete.
Please note that there is a minimum point distance for setting stop loss. You can view our Limit & Stop levels in the Markets section of our website, or under the Market Watch window - Specification.
What is a take profit order and how can I set it up?
A take profit order is a pending order assigned to an open position, to automatically close the position if the price of the asset reaches a pre-set level.
You can set up take profit orders within the order window before opening a position, or you can modify an existing position by right clicking on an order and selecting Modify or Delete.
Please note that there is a minimum point distance when you set take profit. For more details, you can visit the Trading Account Types page on our website, or the Market Watch window - Specification, in your trading platform.
What is a point and how do I calculate its value?
A point is the smallest possible price change.
For example 1 point on EURUSD with 5 decimals is 0.00001. This is how you can calculate the point value:
1 Lot of EURUSD
0.00001 * 100,000 (Contract Size) = 1 USD
Why is my take profit, stop loss or pending order not triggered? The chart shows that it reached the specified price.
The price displayed on the chart is the bid, so the triggered price was based on the bid price.
On buy positions, your stop loss and take profit orders will be triggered at bid price.
On sell positions, your stop loss and take profit orders will be triggered at ask price.
As for pending orders, buy pending orders (buy limit and buy stop) will be triggered at ask price. Sell pending orders (sell limit, sell stop) will be triggered at bid price.
Where can I see the minimum and maximum size that I can trade for each instrument?
You can view the contract sizes of each instrument by right-clicking on a specific symbol in the Market Watch, selecting Specification and then scrolling until you find the ‘Minimal’ and ‘Maximal’ volumes. The acceptable trades are between the minimum and maximum levels.
You can also view the different contract sizes and other account type specifications under the Trading Account Types page of our website.
What is a trailing stop, and how can I set it up?
A trailing stop is a stop order based on a predefined number of pips/points away from the current market price. This will automatically trail your stop loss as the market moves in your favor, allowing you to manage your risk exposure.
If the market moves against you by the predefined number of pips/points, then a market order will be triggered and the stop order will be activated, closing your open position.
You can set up a trailing stop by right clicking on an open position and selecting Trailing Stop and then Custom. A new pop up window will appear, requesting to specify the Trailing Stop Level in points. Then click OK.
Please note that there is a minimum point distance when you set up trailing stop. Stop out levels tend to vary between trading account types, and differ based on the clients' region. You can refer to our Trading Account Types page, or in your trading platform under the Market Watch window - Specification, for more details.
What is stop out and at when is it triggered?
Stop out happens when a margin level % is reached. This happens when you have insufficient funds to support your open positions and liquidation (closing positions) begins.
The system closes positions, starting from the ones that have the highest loss until your equity (or margin level %) becomes higher than the stop out level %.
Stop out and margin call levels tend to vary between trading account types, and differ based on the clients' region. You can refer to our Trading Account Types page for more details.
What are limit and stop levels?
Limit and stop levels are the distance in points from the current market price, where it is not allowed to place a Stop Loss, Take Profit and Pending Orders commands.
When you attempt to place an order within these limits, you will receive an 'Invalid Stops' message.