FAQs & More

Can I deposit or withdraw from my corporate account using a payment method that is under the name of my personal account?

Please note that the company does not accept payments from any Third-Parties.

Payments can be made from bank accounts, and/or credit/debit cards, and/or eWallets registered under the name that matches the name of the corporate FXGT account.

If the names do not match, we will request supporting documents to determine your association with the corporate account used to deposit, and depending on your affiliation with the corporate account, the company will decide if you may continue to deposit via this payment account. If you are unable to deposit using this payment account you will be informed promptly and your funds will be reverted to the initial source.

Where can I see my deposits/withdrawals/transfer details and history?

You can view all the details on deposits, withdrawals, and transfers in the Client Portal, in 3 easy steps:

1. Select the ‘Reports’ tab located on the menu
2. Select ‘eWallets Transaction History’ to view deposits and withdrawals
3. Select ‘Accounts Transaction History’ to view transfers in and out of your trading accounts

Where can I find information regarding deposits and withdrawals?

By clicking on the "Deposit" button on Client Portal "Dashboard", you can see the deposit method for all Fiat currencies and cryptocurrencies. You can also deposit by selecting your preferred method.
You can also check the available methods for withdrawals by selecting "Withdrawal" from the "Actions" section of the Client Portal.
You can find more information on our Deposits & Withdrawals page.

Which network do you use for USDT transactions?

FXGT uses the ERC20 and TRC20 networks.

What is a destination tag?

A destination tag is a unique figure assigned to a Crypto eWallet (i.e. XRP cryptocurrency). Please be cautious when sending or receiving funds to always double check if the destination wallet has a destination tag because if this is omitted there is a risk that your funds will be lost.

How do I check the transaction ID (TxID) of a deposit or a Crypto withdrawal?

From the Client Portal menu, select ‘Reports’ and then go to ‘eWallets Transaction History’. You can find your transaction's destination tag by clicking on the ‘Details’ button of the specific transaction

What is a Transaction ID/TxID in Crypto currency transactions?

All successful Cryptocurrency transactions generate a Transaction ID (often referred to as TxID or hash or transaction hash).

The TxID identifies a transaction by displaying the wallet(s) involved in a transaction (amount, miner fees if appliable, date, processing time, and confirmations).

What do I do if I want to cancel my withdrawal?

If a withdrawal has not been processed yet you can cancel it through the Client Portal. If the ‘Cancel Request’ button is visible, it means that you can still cancel the withdrawal.

If the 'Cancel' button is not available please raise a ticket to our Client Support team, and if the payment processor has not processed your withdrawal, we will cancel the request on your behalf.

Sometimes, when I deposit in cryptos, I notice that the amount received is smaller than the one deposited. Why is that?

FXGT does not impose any hidden fees, as we pride ourselves on being fully transparent with our clients.

This scenario happens due to unavoidable mining and processing fees which are included for each Crypto transaction.

I requested a withdrawal with my credit card but only received some of that amount and the rest was returned to my wallet. Why was this partially approved?

Payment providers used for credit card transactions have different requirements and limitations on withdrawal processes.

Based off of those requirements/limitations, payment providers may occasionally approve a part of the initial withdrawal request.

If your request is partially fulfilled from a payment provider, you can select a different payment provider for the remaining amount you wish to withdraw.

If I make a profit, can I withdraw those funds via my debit/credit card?

Withdrawals via debit/credit cards, in total, can only be equal to the amounts initially deposited. You can request to withdraw the additional/excess funds with the following methods:

Virtual wallets (e.g. Sticpay): The virtual wallet email address must match the email address used to register with FXGT. If these are different, you must provide proof of account ownership with a statement/screenshot where the name matches the name registered.

Bank wire transfer: The beneficiary’s name must match the name that was used to register.

Can I withdraw using a different method than the one I used to deposit?

You can withdraw the same amounts and with the same payment methods that were used to deposit.

Withdrawals must be transferred to the same debit/credit card, eWallet or bank account used for deposit.

For example:

Please note that some payment providers may have restrictions or may become unavailable. In this case, our Client Support team will contact you, and advise you on the best course of action to withdraw your funds.

How much time does it take to process a withdrawal?

Withdrawals processing time ranges from instant to up to 7 business days. The exact time required for funds to be transferred to your account depends on the payment method you use. Full details for each payment method are available in the Client Portal once you register.

If we require additional information from you, processing time may take longer. You will receive an email confirmation as soon as your withdrawal is processed.

Should there be any issues, or if any supporting documentation regarding your withdrawal request is necessary, we will contact you within 24 hours for more details.

For more information, please visit our Deposits & Withdrawals page.

How do I withdraw money from my account?

Before making any withdrawals, ensure your account profile is complete, and all KYC and Payment Verification requirements are met. 

Then you can withdraw in easy steps:  

1. Click on the ‘Withdraw’ button from the ‘Transaction Hub’ drop- down menu in the Client Portal dashboard  
2. Choose the currency (you want to withdraw) and select whether you want to withdraw from your trading account or your e-wallet. 
3. Choose the withdrawal method  
4. Set the amount you want to withdraw  

Please note that each payment method may have its own requirements, processing times, and restrictions. You can find the specific details in your Client Portal.   

How long does it take to process an internal transfer?

Internal transfers are processed instantly.

If you have open positions in a trading account and you want to initiate a transfer out, you need to ensure that you have enough available margin to maintain your open positions.

Can I withdraw and transfer funds to eWallets when I have open positions?

Yes, you can withdraw and transfer funds to your eWallet even if you have open positions on your platform. After deducting the requested transfer amount, your margin level must remain at or above 200% during weekdays (Monday – Friday) and at or above 400% during the weekend (Saturday 00:50 am – Monday 02:05 am (GMT+3).

Are there any restrictions to internal transfers?

There are no maximum or minimum amount limits for internal transfers.

You can only transfer funds to your own eWallets and trading accounts with the same currency.

How can I transfer funds from one trading account to another?

Direct transfers can be made from one trading account to another, quickly and easily.

To complete the transfer, please follow these steps:

• Within your Client Portal, select ‘Transaction Hub’ then ‘Transfer Between Accounts’
• Select the trading account(s) that you wish to transfer funds into and out of
• Please ensure that the base currency of your trading account and the currency of your transfers are the same

Please note: When transferring funds between accounts, the deduction of bonus credits will be proportionate to the transferred percentage amount (%). For more details, please visit the Resource Center | FXGT.

Does FXGT charge withdrawal fees?

FXGT aims to provide freedom of choice, innovation, and transparency. Rest assured that we will not be charging any withdrawal fees without letting you know in advance and without your consent.

You can explore the full specifications of each payment method directly in the Client Portal once you register.

Please note that in some cases payment providers may charge transaction and/or conversion fees. These are entirely up to their discretion, and our company cannot interfere.

Does FXGT charge deposit fees?

FXGT aims to provide freedom of choice, innovation, and transparency. Rest assured that we will not be charging any deposit fees without letting you know in advance and without your consent.

You can explore the full specifications of each payment method directly in the Client Portal once you register.

Please note that in the case of bank wire transfers and debit/credit card deposits, banks and/or processors may apply their own charges. These can vary depending on the bank / payment processor and the amount deposited.

Why is the amount reflected in my account less than my deposit?

The reason you may not see the actual deposit amount reflected in your account can be due to additional fee charges from the payment provider or your bank. In such cases, you can contact your payment provider directly for more information.

Do I need to provide any additional information if I deposit via bank wire?

If you choose to deposit via bank wire, once you complete the steps outlined in the Client Portal, you will be provided with all the details of our bank account with a reference code/number.

You must include this reference code on your deposit when you request to transfer, so our Back Office team will be informed of your transfer.

Bank transfers are usually processed up to 5 business days from the date that the funds are sent. It may take longer depending on the bank you used.

Please note that the name stated in the bank account must match the name of the Live Trading account holder.

If the reference code is not provided, we may be unable to match the deposit to your account and your funds may delay to reflect. Processing times may take longer if we need to request or verify any additional information regarding your deposit.

Do I need to provide any additional information if I deposit via a virtual wallet?

If you choose to deposit using a virtual wallet, make sure that the email address used in the eWallet is the same as the one that you used to register your Live trading account, to enable automatic verification.

Some virtual wallets may require additional steps, and there will be clear instructions in the Client Portal.

If the email address of the virtual wallet does not match the email address you used to register your account, you will need to provide us with proof of account ownership after the transaction is completed, by sending us a statement or a screenshot of your virtual wallet account, where the name matches the name of the account registered with us.

Please note that you will not be able to withdraw your funds until you provide us with the documents and they are approved by us.

Do I need to provide any additional information if I deposit via a debit/credit card?

If you choose to deposit using a debit/credit card, you will need to provide us with the following after the transaction is completed:

A clear image of the front and back of your debit/credit card displaying the following information to verify your payment account:

• Name of cardholder (the name on the card must match the name of the account holder)
• Name of issuing bank
• The last or the first 4 digits of the card number must be visible for the card to be acceptable (the first 4 digits being visible is also acceptable if both first and last 4 digits are visible)
• Card expiry date
• Cardholder's signature

Please note that the CVC/CVV and other than the last 4 digits of your card must be hidden for security purposes. An example will be provided during the process of depositing funds via debit/credit card through the Client Portal.

If the name stated on the debit/credit card does not match the name of the Live Trading account holder, your deposit will be rejected and the funds will be returned to the initial source.

In case you are using a nameless card, you will need to provide proof of ownership.

Can I deposit using a method that is not under my name?

The company does not accept payments from any Third Parties. Payments can be made from bank accounts, and/or credit/debit cards, and/or eWallets registered under a name that matches the name of the owner of the account registered with us.

Clients must submit proof of account ownership for each of their fiat deposit methods. You can submit proof of ownership through the Client Portal, in 'Settings' and then 'Fiat Wallets'.

We can allow some time for you to gather and upload all your documents after the transaction is completed. Kindly note that we still reserve the right, at our sole discretion, to take any action we see fit, including, without limitation, completely blocking access to our online trading facility, blocking and/or revoking your access codes, and/or terminating your account, if you do not upload your documents.

Under these circumstances, we reserve the right to seize any profits and/or revenues generated directly or indirectly by exercising any such prohibited trading activity and we will be entitled to inform any interested third parties of your breach of this clause. Any active orders associated with the same fraudulent credit card and/or account will also be cancelled immediately.

How long does it take to process my deposit?

Processing time for deposits varies depending on the payment method.

You can explore the full specifications of each payment method directly in the Client Portal once you register.

Please note, if additional verification is required, processing may take longer to complete.

Are there any deposit and withdrawal limitations I need to be aware of?

We offer a wide array of deposit and withdrawal methods, including debit/credit cards, crypto wallets, and bank wire transfers, to name a few.

There are minimum deposit thresholds that apply to each method to avoid any loss of funds. Generally, it is best practice to withdraw deposits made with a debit/credit card first, to ensure the safety of your funds, and to avoid transaction expiration.

Once you initiate a transaction on your client portal, important information such as processing time, acceptable currencies, and deposit/withdrawal limits will be displayed.

Deposit and withdrawal methods vary across different regions, and limitations may differ based on the payment method. You can visit the Deposits & Withdrawals page for more details.

Please note that to be able to deposit and withdraw from your account, you need to be KYC-verified.

How can I deposit funds into my account?

To deposit funds, you must first log into the Client Portal and go through the KYC verification process. Once your KYC is complete, follow these steps:

1. Click on the ‘Deposit’ button on the dashboard
2. Select the Trading Account you would like to fund
3. Choose your preferred deposit method
4. Select your preferred currency and complete the required fields
5. Complete any additional steps required by your selected payment provider