FAQs & More

Can I open a Corporate account? If yes, what do I need to do to verify this account?

Yes, it is possible to open one corporate account per legal entity. Each account registration must have different login credentials (email address).

The documents you will need to provide are:

1. Recent (up to 3 months) Certificate of good standing or recent (up to 3 months) Bank Statement on the name of the Legal Entity.
2. Recent (up to 6 months) Corporate Documents of the Legal Entity, including:
   a. Certificate of Incorporation
   b. Certificate of Directors
   c. Certificate of Shareholders
   d. Certificate of Registered Address
3. Memorandum and Articles of Association of the Company.
4. Signed Resolution of the Board of Directors of the Legal Entity for the opening of the account and granting authority to those who will operate it. You can find and download this on the Account Verification page.
5. Signed Declaration of the Ultimate Beneficial Owner. You can find and download this on the Account Verification page.
6. Proof of Identity for all the Directors, Ultimate Beneficial Owners (who hold more than 10%) and the Manager of the Account.
7. Proof of Address for all the Directors, Ultimate Beneficial Owners (who hold more than 10%) and the Manager of the Account.

Is it an issue if my documents are not in English?

We can help you with documents that are not in the English language as long as they are valid, and meet the necessary KYC requirements.

Can I update my personal information?

The following items can be updated after account verification.

• Nickname
• Secondary Email Address
• Language selection
• Time Zone
• Password

You can adjust other personal details (such as home address, mobile, investor information, etc.) simply by creating a ticket through the Support Center on the Client Portal.

If you would like to change your email, please create a ticket and contact us through the Support Center on the Client Portal.

In the case of updating your residential address, the changes you are able to make depend on the status of your KYC verification process. To confirm the changes, you will need to provide a new Proof of Address (POA).

What are the most common reasons for rejection of KYC documents?

The most common reasons for rejection of KYC documents are:

• Information inconsistency: The information provided in the questionnaire doesn’t match the information on the documents.
• Invalid document: The document doesn’t meet the requirements i.e. 3rd party documents, POA with missing address, documents that are out of date, etc.
• Fake documents: The use of photo editing software to modify documents is prohibited.

What should I do if my documents are not approved?

If your documents are not approved, you will be informed via email that you need to verify some information.

Once you click "Verify my account", you will be redirected to the Account Verification page, where you can see the reason as to why your application was rejected, as well as the next steps you need to take to verify your account.

What should I do if I’m receiving an error message while uploading my documents?

Please check if the file's size and/or format meets our requirements.

Acceptable format and size: 50 MB - jpeg, jpg, png, pdf, mp4, webm and mov

Alternatively, if you are still having issues, please open a ticket from your Client Portal.

If the KYC status does not change within 24 hours of sending your documents, please contact our Support team via live chat or create a ticket through the Support Center on the Client Portal.

How long does it take to verify my account?

After uploading the relevant documents, we will review your profile and documents to make sure that everything is in order. This review may take up to 24 hours.

Please note that if the information provided does not fulfill the necessary requirements, you will be informed via email that you need to verify some information.

Once you click ‘Verify my account’, you will be redirected to the Account Verification page, so you can update the required data.

What type of documents are needed to complete my MOP?

Deposits via Debit/Credit Cards:

• the front side of your card showing the full name (must match the client account name)
• the name of the issuing bank
• only the last four (4) digits of the Credit Card number must show (the rest should be hidden)
• the back side of your card showing the signature

Deposits via Crypto Wallets:

No need to submit any additional documents.

Deposits via Wallets:

Most wallets have their own KYC processes, therefore as long as the email address that was used for registration matches the email address that you used to open a wallet account, we do not require any additional documentation.

In case the email address does not match as mentioned above, you need to upload through the client portal and provide the proof of ownership of the account, a screenshot of your wallet that contains your full name and email address.

When the total deposit reaches a certain amount, you may be requested to provide the source of the funds that is i.e., bank statement or payroll slip that shows the relative income capacity of your current deposit activity.

Deposits via Bank wire:

A valid and current bank statement that is issued under your name and shows the records of the last 3 months.

What is Ownership of Method of Payment (MOP) & why do we need it?

MOP is the document that proves that the individual who registered and intends to use our platform for trading owns the specific method of payment used for depositing funds to the corresponding account.

It is required by regulators in regards to AML policies (anti-money laundering).

The scope of the MOP is fund security.

Is there a time limit to complete the KYC?

Yes. Once you register and accept the Terms & Conditions and Privacy Policy, you’ll have 30 days to complete the KYC verification process and start trading.

If KYC is not completed within 30 days of registration, your account will be automatically terminated. You may still use your Demo Account to test strategies; however, full account features will only be available after verification is completed.

What information do I need to provide for KYC requirements?

Step 1:

You will need to provide the following details, as presented in your official documents:

• First name
• Middle name (mandatory if applicable)
• Last name
• Gender
• Date of Birth
• Nationality
• Country Code and Contact number
• Tax ID (if applicable)

Step 2:

You will need to complete the Personal Info Questionnaire, confirming the below:

• If you are above 18 years of age
• If you are a US Citizen for Tax Purposes
• If you are a Politically Exposed Person (PEP)
• Your Investor Information

Step 3:

You will then need to select:

• Proof of identity issuing country
• Document type

Once you have made the above selections, you can proceed with uploading the Proof of Identity document.

Please make sure that the image is clear (slightly blurry images will not be accepted) and that there are no cut-off edges. Acceptable format and size: 50 MB - jpeg, jpg, png, pdf, mp4, webm and mov

Step 4:

You will need to fill in your home address and upload the Proof of Address (POA) document.

Documents accepted as POA (select one):

Step 5:

Once all the above is confirmed, we will process the data you provided.

Please note that for some regions, you must also complete a selfie submission step before you confirm your data.

Why do I need the KYC?

FXGT operates within the scope of numerous companies which are authorized and regulated by the Financial Sector Conduct Authority (FSCA) in South Africa, the Financial Services Authority (FSA) in Seychelles, Vanuatu Financial Services Commission (VFSC) (for institutional clients only), and CySEC (for institutional clients only).

As a regulated entity, we comply and operate according to all relevant directives, which include the collection of adequate documentation from our clients in regards to KYC (Know Your Client).

Our top priority is the safety of our clients' accounts and funds. Proper regulation ensures that due diligence is in place for our company, clients, and partners.

Do I need to complete my KYC to start trading?

To start trading, you must go through the full KYC verification process. Getting KYC-verified will allow you to deposit, start trading, and withdraw.